|
Frequently Asked Questions
How do I remove an item from my cart?
To remove an item from your cart, simply update the Quantity field to 0 (zero) and click "Update."
Why is my order status pending verification?
If your order status is pending verification it means we need additional information from you before we can complete your order. We will attempt to contact you either by email and/or the phone number you provided. Please contact Customer Service via our web form or call toll free 1-877-809-1659.
Is placing an online order with cafepress.com secure?
Your payment information is our top priority at CafePress.com. CafePress.com guarantees 100% secure ordering for all of our customers. To protect you and your personal account information, CafePress.com employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information to our computer in an encrypted code. Only CafePress.com can then decode it.
In addition, you are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges.
CafePress.com also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.
If you have any other questions about the safety and security of your personal information, please do no hesitate to call or e-mail us. If you feel more comfortable placing an order by phone, feel free to use the phone number below as well.
Phone: 1-111-111-1111, Monday-Saturday, 9:00 am – 9:00 pm EST
E-Mail: http://www.gaylesbiantshirts.com/contact.html
How much is shipping and how long does it take?
CafePress.com offers multiple shipping options for delivery within the US plus international shipping across the globe.
In stock items will be processed within 2 business days. Expedited (2-Day/Next Day) orders placed by 12:00 PM EST will be processed within 1 business day. To calculate estimated delivery date add processing time to transit time. For example, an item that's processed in 2 business days and shipped using Standard shipping (1-5 business days) will arrive in 3-7 business days.
Notes:
If ordering 2 or more items from multiple shipping categories, you will be charged the first item fee of greater value. (Not including Posters or Framed Prints)
Tracking is available for Standard, 2-Day and Next Day shipments.
Sign in to your account to track a shipped order.
Shipping and handling charges and transit times are as follows:
All Items:
Except Buttons/Magnets, Stickers, CDs, Posters and Prints
| Super Saver* |
5-6 business days
(from shipping date) |
$4.00 |
$1.00 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$1.25 |
| 2-Day** |
2 business days
(from shipping date) |
$11.50 |
$1.00 |
| Next Day** |
1 business day
(from shipping date) |
$18.50 |
$2.00 |
| Canada |
8-10 business days
(from shipping date) |
$6.00 |
$3.00 |
| International |
8-10 business days
(from shipping date) |
$7.00 |
$4.00 |
*Super Saver shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
Buttons and Magnets:
If you order 10 or 100 packs of buttons/magnets, the shipping charge will follow the 'All Items' rate table with each pack being considered one item.
| USPS* |
5-6 business days
(from shipping date) |
$1.00 |
$.30 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$.30 |
| 2-Day** |
2 business days
(from shipping date) |
$11.50 |
$.30 |
| Next Day** |
1 business day
(from shipping date) |
$18.50 |
$.30 |
| Canada |
8-10 business days
(from shipping date) |
$3.00 |
$.50 |
| International |
8-10 business days
(from shipping date) |
$4.00 |
$.50 |
*USPS shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
Stickers:
| USPS* |
5-6 business days
(from shipping date) |
$.60 |
$.10 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$.10 |
| 2-Day** |
2 business days
(from shipping date) |
$11.50 |
$.25 |
| Next Day** |
1 business day
(from shipping date) |
$18.50 |
$.25 |
| Canada |
8-10 business days
(from shipping date) |
$3.00 |
$.50 |
| International |
8-10 business days
(from shipping date) |
$4.00 |
$.50 |
*USPS shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
CDs:
| USPS* |
5-6 business days
(from shipping date) |
$2.25 |
$1.00 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$1.25 |
| 2-Day** |
2 business days
(from shipping date) |
$11.50 |
$1.00 |
| Next Day** |
1 business day
(from shipping date) |
$18.50 |
$2.00 |
| Canada |
8-10 business days
(from shipping date) |
$3.00 |
$.50 |
| International |
8-10 business days
(from shipping date) |
$4.00 |
$.50 |
*USPS shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
Posters and Framed Prints
Notes:
Posters are shipped separately from other items. If ordering any other item in addition to a poster or framed print, you will be charged 2 first item fees. Shipping and handling charges and transit times are as follows:
Posters:
| Super Saver* |
5-6 business days
(from shipping date) |
$4.00 |
$1.00 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$1.25 |
| 2-Day* |
2 business days
(from shipping date) |
$11.00 |
$.25 |
| Next Day* |
1 business day
(from shipping date) |
$18.00 |
$.25 |
| Canada |
8-10 business days
(from shipping date) |
$6.00 |
$3.00 |
| International |
8-10 business days
(from shipping date) |
$7.00 |
$4.00 |
*Super Saver shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
Framed Prints:
| Super Saver* |
5-6 business days
(from shipping date) |
$4.00 |
$1.00 |
| Standard** |
1-5 business days
(from shipping date) |
$6.00 |
$1.25 |
| 2-Day* |
2 business days
(from shipping date) |
$12.75 |
$2.00 |
| Next Day* |
1 business day
(from shipping date) |
$19.75 |
$2.00 |
| Canada |
8-10 business days
(from shipping date) |
$6.00 |
$3.00 |
| International |
8-10 business days
(from shipping date) |
$7.00 |
$4.00 |
*Super Saver shipping available for shipping in the US ONLY.
**Available for shipping in the US ONLY and cannot be shipped to PO Boxes.
What is the return or exchange policy?
CafePress.com offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
What is the CD Return Policy?
CDs purchased from CafePress.com can be returned within 30 days of receipt of shipment via our Returns Center. CDs must be unopened and still in their plastic wrap.
Defective CDs will be exchanged for the same CD title.
What if my package has to go through customs?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from CafePress.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing T-shirts, mugs, and mousepads will be listed in a way similar to the following example:
T-shirt value: $15.99
Mug value: $ 10.99
Mousepad value: $10.99
|
